| Title: | INTERMITTENT COMMUNICATIONS PROLBEMS |
|---|---|
| Date: | 2000-10-25 |
| To: | abi |
| Links: | previous, next |
THE COMMERCIAL TELECOMMUNICATIONS SERVICE TO THE AUTOMATED
COMMERCIAL SYSTEM, ACS, HAS EXPERIENCED INTERMITTENT COMMUNICATIONS
INTERRUPTIONS RECENTLY. MANY FILERS WHO USE THE "DIAL-UP" METHOD
TO TRANSMIT AND RECEIVED ABI DATA HAVE ENCOUNTERED SITUATIONS WHERE
THEY WERE UNABLE TO CONNECT TO THE MAINFRAME, RECEIVED A BUSY SIGNAL,
OR SUFFERED A LINE-DROP DURING TRANSMISSION OF DATA.
CUSTOMS IS AWARE OF THESE SERVICE INTERRUPTIONS AND IS WORKING
CLOSELY WITH ITS TELEPHONE SERVICE PROVIDER TO REMEDY THE PROBLEM.
WE EXPECT THAT THE SERVICE PROVIDER WILL RESTORE NORMAL
COMMUNICATIONS AS SOON AS IS ACHIEVABLE. WE APOLOGIZE FOR
THE INCONVENIENCES THAT MAY HAVE BEEN CAUSED BY THIS
SITUATION. CUSTOMS ALSO APPRECIATES THE PATIENCE DISPLAYED BY ITS
TRADING PARTNERS IN DEALING WITH THIS SERVICE INTERRUPTION.