CSMS Message: 05-000718

U.S. CUSTOMS AND BORDER PROTECTION IS PLEASED TO ANNOUNCE THE CREATION
OF THE NEW PORTAL SUPPORT CENTER EFFECTIVE JUNE 27, 2005. THE
RECOMMENDATION FOR A BUSINESS HELP DESK TO SUPPORT THE GROWING NUMBER OF
USERS CAME FROM THE TRADE SUPPORT NETWORK AND THE AUTOMATED COMMERCIAL
ENVIRONMENT (ACE) ACCOUNTS. THE PORTAL SUPPORT CENTER WILL ALSO SUPPORT
TRUCK CARRIERS WHO WANT TO USE THE ACE SECURE DATA PORTAL TO FILE THEIR
ELECTRONIC TRUCK MANIFESTS.

INITIALLY,THE PORTAL SUPPORT CENTER WILL BE STAFFED BY U.S. CUSTOMS AND
BORDER PROTECTION FROM 8:00 AM - 4:30 PM EDT, MONDAY THROUGH FRIDAY,
EXCEPT GOVERNMENT HOLIDAYS. THE PORTAL SUPPORT CENTER SHOULD BE FULLY
STAFFED BY THE END OF JULY. VOICE MAIL WILL BE AVAILABLE AFTER HOURS
AND IN THE EVENT THE STAFF IS ASSISTING OTHERS.

THE PORTAL SUPPORT CENTER WILL NOT REPLACE THE EXISTING ACE HELP DESK FO
FOR TECHNICAL QUESTIONS. THE FOLLOWING EXAMPLES WILL HELP GUIDE YOU ON
CONTACTING EITHER THE ACE HELP DESK OR THE PORTAL SUPPORT CENTER

QUESTION: WHAT REPORT CAN BE RUN TO FIND THE TOTAL AMOUNT OF DUTIES,
TAXES AND FEES PAID LAST YEAR?
CONTACT THE PORTAL SUPPORT CENTER

QUESTION: CAN AN ENTRY TYPE 08 BE PAID ON A PERIODIC MONTHLY STATEMENT?
CONTACT THE PORTAL SUPPORT CENTER

QUESTION: WHY HAVE MY QUICK VIEWS DISAPPEARED?
CONTACT THE ACE HELP DESK

QUESTION: WHAT IS A SHARED SECRET?
CONTACT THE ACE HELP DESK

QUESTION: HOW DO I ADD AN ADDITIONAL BUSINESS VIEW TO MY ACCOUNT?
CONTACT THE PORTAL SUPPORT CENTER

QUESTION: SHOULD I USE 'OTHER' AS THE EQUIPMENT TYPE IF I DO NOT SEE
MINE IN THE EQUIPMENT LIST?
CONTACT THE PORTAL SUPPORT CENTER

QUESTION: WHEN I RUN THE REPORT, I DO NOT SEE ALL OF MY SHIPMENTS FOR
THE YEAR. THE VALUE IS TOO LOW.
CONTACT THE ACE HELP DESK

TO CONTACT THE ACE HELP DESK, CALL 703-921-6000 OR 1-800-927-8729 OPTION
4, OPTION 6, OPTION 1.

TO CONTACT THE PORTAL SUPPORT CENTER, CALL 703-921-6000 OR
1-800-927-8729 OPTION 4, OPTION 6, OPTION 2.