| Title: | ACE RESOURCE CONTACT GUIDE |
|---|---|
| Date: | 2005-08-01 |
| To: | abi |
| Links: | previous, next |
IN ORDER TO BETTER ASSIST TRADE COMMUNITY MEMBERS IN ACCESSING
INFORMATION ABOUT THE AUTOMATED COMMERCIAL ENVIRONMENT (ACE),
INCLUDING INFORMATION ON THE ACCOUNT APPLICATION PROCESS AND
THE MANY FEATURES AND BENEFITS AVAILABLE TO ACE SECURE DATA
PORTAL USERS, WE HAVE DEVELOPED THE ACE RESOURCE CONTACT GUIDE.
THIS GUIDE IS DESIGNED TO HELP INDIVIDUALS IDENTIFY THE MOST
APPROPRIATE SOURCE OF ACE INFORMATION TO ENSURE THAT THEIR
QUESTIONS ARE ANSWERED IN A TIMELY AND EFFECTIVE MANNER. AS
YOU WILL SEE, THERE ARE MANY OPTIONS FOR OBTAINING ACE INFORMATION
AND TECHNICAL SUPPORT. DEPENDING UPON THE INQUIRY TOPIC, THE
ACE RESOURCE CONTACT GUIDE WILL ASSIST IN IDENTIFYING WHICH SOURCE
OF INFORMATION IS BEST - WHETHER ITS VIA AN E-MAIL, A TELEPHONE
CALL OR A WEBSITE VISIT! TO ACCESS THE RESOURCE GUIDE, PLEASE VISIT
WWW.CBP.GOV.
ADDITIONALLY, IN RESPONSE TO THE INCREASED INTEREST AND QUESTIONS
REGARDING THE PERIODIC MONTHLY STATEMENT FEATURE OF ACE, WE HAVE
CREATED A NEW E-MAIL ADDRESS SPECIFICALLY FOR QUESTIONS REGARDING
THE BENEFITS, ELIGIBILITY AND/OR APPROVAL PROCESS FOR THIS FEATURE!
THE EMAIL ADDRESS, PMS.MAILBOX@DHS.GOV, IS MONITORED DURING DAILY
WORKING HOURS BY SUBJECT MATTER EXPERTS.
WE HOPE THAT THIS GUIDE HELPS YOU AND YOUR STAFF TO READILY FIND
INFORMATION TO ADDRESS ANY QUESTIONS THAT YOU MAY HAVE WITH REGARD
TO ACE AND ITS MANY FEATURES AND CAPABILITIES.