CSMS Message: 10-000096

U. S. Customs and Border Protection is aware that CBP Forms 28, 29 and 4647 created in the Automated Commercial Environment for Automated Commercial System entry summaries are NOT being posted to the importer's ACE account portal so that they can view and take action on the forms. CBP is making every effort to resolve this issue as quickly as possible and will notify trade participants as soon as it is resolved. Forms created in ACE for ACE entry summaries are not impacted and will be posted to the “Task List,” the “Forms” portlet if the importer has selected portal as one of their modes of communication.

In the meantime, importers are reminded to ensure you have selected both portal and U.S. mail as your modes of communication for receiving CBP forms. This will ensure you continue to receive forms by mail in a timely manner and can respond to them. While the form is not being posted to the “Task List” you can still run ESM 7025 (CBP Form 28, 29, 4647 Status Report) to view ALL forms that have been issued for your importer of record number (s). You can also schedule the ESM 7025 report to run weekly using date objects and the report will display all forms issued the last week. For additional assistance in scheduling reports and using date objects, select either the “Help” folder under “Public Folders” in the reporting tool to view the “Trade Reports User Guide” or go to CBP.gov and select the “ACE Training and Reference Guides” section and then “ACE Reports.”