| Title: | Please Remove the export_manifest@cbp.dhs.gov Address from Your Invalid Sender List |
|---|---|
| Date: | 2012-10-12 |
| To: | ocean |
| Links: | previous, original, next |
Attn: Ocean Export Manifest DIS Pilot Participants
Recently a trade partner had ‘Out-Of-Office’ turned on for the Email address that submits export manifests to CBP (this should not be done). This situation caused a massive amount of emails to be bounced ‘back-and-forth’, likely causing the export_manifest@cbp.dhs.gov mailbox to be designated as a ‘spammer/invalid-sender’ on large email provider hosts on the internet. Our automated responses are now not reaching trade partners and we receive the error message below.
We are working to send out the message to email providers via our own ‘email’ team, but we would like each of you to also contact your email provider and ask them to remove the export_manifest@cbp.dhs.gov address from their invalid sender list.
Error Message received by CBP:
Your message couldn't be delivered because you weren't recognized as a valid sender. Make sure your sending address is set up correctly and try to send the message again. If the problem continues, please contact your helpdesk.
The following organization rejected your message: example: CO1EHSMHS005.bigfish.com