CSMS Message: 15-000318

C-TPAT Portal 2.0 Phase II is now live.

Portal 2.0 Phase II includes enhancements to the account management tool, as well as a new format for the Security Profile, which will allow C-TPAT Partners with multiple accounts to potentially manage these accounts jointly in the future. The improvement corrects many of the error messages and system issues that users experienced in Portal 2.0 Phase I. The Portal 2.0 Phase II enhancement introduces the Exporter application and allows interested companies to complete the Exporter application within the C-TPAT Portal.
As a benefit, those importers who have previously signed the Export Agreement have automatically had their C-TPAT Security Model Expanded to include the Exporter minimum security criteria that now require responses, as well as other data fields unique to Exporters that must be completed. Companies that desire to initiate a brand new Security Model application to C-TPAT as an Exporter may also apply.

Importers that have not previously chosen to sign the Export Agreement will be able to Expand their Security Model upon the next software release, in mid-June.
Check www.cbp.gov/CTPAT for instructions to complete annual reviews, and training materials related to common C-TPAT processes.
As always, Partners should initially contact their assigned Supply Chain Security Specialist (SCSS) with any questions. If your SCSS is not available, you may also contact C-TPAT management for policy related questions at your assigned field office via the following addresses:

Buffalo, NY: ctpatfieldofficebuffalo@cbp.dhs.gov
Houston, TX: ctpatfieldofficehouston@cbp.dhs.gov
Los Angeles, CA: ctpatfieldofficelosangeles@cbp.dhs.gov
Miami, FL: ctpatfieldofficemiami@cbp.dhs.gov
New York, NY: ctpatfieldofficenewyork@cbp.dhs.gov
Newark, NJ: c-tpatfieldoffice-newark@cbp.dhs.gov

Technical issues should be reported to the national Help Desk at 1-866-530-4171 option 4, or after hours at 1-800-927-8729.