| Title: | Status of ACE Air Manifest Transition to ACE |
|---|---|
| Date: | 2015-06-11 |
| To: | abi,acer,air,newace |
| Links: | previous, original, next |
As you know, this past weekend use of the ACS Air Automated Manifest System (AMS) was decommissioned and ACE became the CBP system of record for processing air manifest transactions. After all technical updates were deployed on Sunday, June 7th, ACE began processing air manifest transactions in real time. At this time all CBP ports are using ACE to process all air manifest transactions.
As part of the transition, the following system integration issues have arisen:
- Invalid Firms code on local transfers (1F). This issue is related to data references around port clusters. If you experience this issue, please open a ticket with the CBP Help Desk and indicate Firms code failing and an associated AWB number.
- ACE has addressed some issues surrounding the sending of 1C messages. However, problems persist with some ACS and ACE entry releases that are failing to generate 1C releases to the carrier. CBP is working to resolve this issue.
- 1C messages are being sent in FXI messages, when they should be sent as FSN messages. CBP is working to resolve this issue.
Resolution of these issues is a top priority for CBP. ACE programmers are working as quickly as possible to resolve these critical issues as they are identified. To further facilitate the transition, our Air Manifest operational support staffing is being extended through Sunday, June 14, 2015.
For technical support during normal working hours, please contact your assigned Client Representative. If you have an emergency issue that occurs outside of normal business hours, please contact the CBP Help Desk at 866-530-4172 and explain you are calling with an Air Manifest emergency issue. You will be routed to our Air Manifest operational support, staffed 24/7 by Office of Field Operations Representatives, Client Representatives, and Technical Subject Matter Experts.