| Title: | Some ACE users receiving proxy error at login - steps to resolve are enclosed |
|---|---|
| Date: | 2016-08-07 |
| To: | abi,acep,acer,air,export,ocean,partner,rail,truck |
| Links: | previous, original, next |
Some ACE users are receiving the following error at log-in:
"The proxy server could not complete your request due to an unexpected error".
If you receive this error, you will need to clear your cache and cookies. To do that, please execute the following steps to clear the issue:
How to delete Cache and Cookies:
To clear Cache -
1. Left click on the start globe
2. Left click on control panel
3. Left click on Internet Options.
4. Click on Settings.
5. Click on View Files
6. Highlight all files.
7. Press Delete and select YES.]
To clear Java Errors -
8. Left click on the start globe
9. Left click on control panel
10. Left click on Java, the Java Control panel will open.
11. On the General Tab, Left click on Settings, this will open the Temporary Files Settings
12. Left click on Delete Files, this will open the Delete Files and Applications panel, the Trace and Log Files and the Cached Applications and Applets should both be checked. The Installed Applications and Applets should be blank.
13. Left click on OK, then on OK, then on OK. Close the Control Panel and restart your browser and try your applications.
After taking the steps above, please restart your workstation and retry log-in.