| Title: | Guidance to Correct an Issue Concerning the EEI Filing Printout in AESDirect |
|---|---|
| Date: | 2016-12-05 |
| To: | export |
| Links: | previous, original, next |
U.S. Customs and Border Protection (CBP) has identified an issue with the Electronic Export Information (EEI) filing printout in AESDirect and would like to provide the following guidance for resolution:
Issue: The AESDirect Electronic Export Information (EEI) Filing Printout is not populating the Company Address in block 5b.
Resolution: Please ensure that an address record with address type of “Street (Physical) Address” exists in the sub-account of your ACE Portal Account's Exporter view. If a “Street (Physical) Address” record is not listed, please contact your Account Owner or Proxy Account Owners to add the address record to your account. If the Account Owner or Proxy Account Owner is unable to add the “Street (Physical) Address” record to the ACE Portal Account, an e-mail on company letterhead may be sent to ACE.SUPPORT@CBP.DHS.GOV requesting and authorizing CBP to add the “Street (Physical) Address” record to their ACE Portal Account on their behalf.
*** Note: You will have to logout from AESDirect and the ACE Portal after making this change so the change can take effect in the Export Filing module. Also this will not pre-populate already completed filings. ***
For questions concerning this message, please contact William Delansky at WILLIAM.S.DELANSKY@CBP.DHS.GOV or David Garcia at DAVID.USCS.GARCIA@CBP.DHS.GOV