| Title: | ACE Portal Password Rule Changes |
|---|---|
| Date: | 2017-03-08 |
| To: | abi,acee,acep,acer,air,edi,export,newace,ocean,partner,rail,truck |
| Links: | previous, original, next |
Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 3/10/2017 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 12-characters. As of 12:00 P.M. EST on 3/10/2017, the 12-character password requirement will be enforced when your current 8-character password expires or when you manually change your password.
Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must:
• Contain at least 12 characters.
• Contain at least 2 letters.
• Contain a combination of uppercase letters, lowercase letters, and numbers.
• Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~
Please note that your new password:
• Cannot contain your User Id.
• Cannot contain your first or last name.
• Cannot contain any consecutively repeated characters.
• Cannot be the same as a previously used password.
• Cannot be the reverse of a previously used password.
After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at www.cbp.gov/ace-support.
To access the ACE Portal, please use the following URL: https://ace.cbp.dhs.gov
If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background.