| Title: | Update to ACE Portal Account reset policy |
|---|---|
| Date: | 2018-03-13 |
| To: | abi,acep,edi,newace |
| Links: | previous, original, next |
To satisfy audit requirements and comply with DHS policies, CBP has implemented changes to the ACE portal password policy.
If a user's ACE Portal account is suspended due to inactivity, the user must contact their account owner or proxy account owner to have the account unlocked and password reset. Once the password is reset, a temporary password will be provided. The user MUST log in on the SAME day to change the temporary password and subsequently log on to the ACE Portal.
If the user does not log in to the ACE portal the same day the account will be suspended again.