| Title: | Reminder ACE Account Password Reset and Account Restoration Instructions |
|---|---|
| Date: | 2019-04-03 |
| To: | abi,acep,acer,air,edi,export,ocean,rail,truck |
| Links: | previous, original, next |
ACE users who are receiving error messages when logging in to the portal can reset their account passwords or restore account access using the instructions below.
Password recovery: You can retrieve a forgotten password through the ACE Secure Data Portal with an ACE user ID. Enter your UserID and select "Forgot Your Password?" If you're unable to reset your own password, reach out to your company's Account Owner or a designated proxy.
Account access is disabled/dormant: Contact your company's Account Owner or a Proxy Account Owner to have your account unlocked.
If you need additional support, please see the Quick Reference Guide available with detailed instructions on ACE Account password reset and account restoration details here: https://www.cbp.gov/document/guidance/initial-account-access