| Title: | ACS SYSTEM PROCESSING SLOWDOWN |
|---|---|
| Date: | 1993-04-01 |
| To: | abi |
| Links: | previous, next |
AS YOU ARE PROBABLY AWARE, DURING THE PAST FEW WEEKS, THE CUSTOMS ACS
SYSTEM HAS BEEN EXPERIENCING PERIODS OF SLOW PROCESSING TIMES. THIS
HAS RESULTED IN DELAYS IN TURNING AROUND THE JOB RESULTS FROM TRANS-
ACTIONS TRANSMITTED THROUGH ABI. WE APOLOGIZE FOR THIS DEGRADATION IN
PROCESSING. WE ARE CURRENTLY RESEARCHING THE SITUATION AND
ATTEMPTING TO ALLEVIATE THE PROBLEM. WE THANK YOU FOR YOUR PATIENCE
DURING THIS TIME. PLEASE NOTE THAT THE RECENT CONVERSION TO SDLC
COMMUNICATIONS IS NOT A CONTRIBUTING FACTOR TO THE SLOWER PROCESSING.
IN THE MEANTIME, WE ASK THAT IF YOU TRANSMIT DATA THROUGH ABI, AND DO
NOT RECEIVE A RESPONSE, PLEASE DO NOT AUTOMATICALLY RETRANSMIT THE DATA.
DOING SO WOULD RESULT IN AN ADDITIONAL BURDEN ON OUR SYSTEM, AS THAT
RETRANSMITTED DATA WOULD THEN NEED TO BE PROCESSED UNNECESSARILY, AND
WOULD CREATE A GREATER BACKLOG. IF YOU HAVE WAITED A REASONABLE AMOUNT
OF TIME, AND HAVE NOT RECEIVED YOUR PROCESSING RESULTS, PLEASE CALL YOUR
CLIENT REPRESENTATIVE.
IN ADDITION, WE ASK THAT YOU SUBMIT LARGE QUERIES, SUCH AS EXTRACT
REFERENCE FILE QUERIES, DURING OFF-PEAK HOURS.
YOU MAY WANT TO CONSIDER SENDING CERTAIN DATA UNDER THE "PRIORITY
PROCESSING" SCENARIOS EXPLAINED IN THE CUSTOMS AND TRADE AUTOMATED
INTERFACE REQUIREMENTS (CATAIR) DOCUMENT, ON PAGE PPR-00-01, IF YOUR
PARTICULAR SITUATION FALLS WITHIN THE CATEGORIES STATED THEREIN.
PRIORITY PROCESSING IS DIVIDED INTO FOUR CATEGORIES:
1. SIS: INPUT NEEDED TO RELEASE LAND BORDER CARGO WITHIN ONE HOUR.
2. CAR: INPUT NEEDED TO RELEASE CARGO TODAY.
3. DIS: INPUT BASED ON CLIENT'S NEEDS
4. OFF: REGULAR PRIORITY
THIS PRIORITY CONTROL INFORMATION IS GENERATED BY YOUR SOFTWARE PROGRAM.
IF YOU USE AN ABI SOFTWARE PACKAGE PROVIDED BY A VENDOR, YOU MAY WANT TO
CONTACT YOUR VENDOR TO DETERMINE HOW TO USE THIS PROGRAM TO REQUEST
PRIORITY PROCESSING FOR THE APPROPRIATE SITUATION. PLEASE NOTE THAT
YOU MUST KEEP IN MIND THE SEQUENCE OF THE TRANSACTIONS WHEN REQUESTING
SPECIFIC PRIORITIES FOR SPECIFIC JOBS. FOR ADDITIONAL INFORMATION,
PLEASE CALL YOUR CLIENT REPRESENTATIVE.