CSMS Message: 95-000355

AS MANY OF YOU KNOW, THE U. S. CUSTOMS SERVICE IS IN THE MIDST OF A
MAJOR REORGANIZATION. AS A RESULT, CHANGES ARE BEING MADE
WITHIN THE OFFICE OF INFORMATION MANAGEMENT (OIM) NOW KNOWN AS
THE OFFICE OF INFORMATION AND TECHNOLOGY (OIT), DIRECTED BY
MR. WILLIAM RILEY.

THE REORGANIZATION WITHIN OIT SIGNIFICANTLY IMPACTED THE OFFICE OF ACS
AND THE ORGANIZATION AT THE NEWINGTON DATA CENTER.

THE OFFICE OF ACS HAS CHANGED AND THE NEW ORGANIZATION NOW
ENCOMPASSES SYSTEMS DESIGN, DEVELOPMENT AND PROGRAMMING FOR ALL SYSTEMS
WITHIN U. S. CUSTOMS, INCLUDING ACS, AES AND ACE.
THE NEW DIVISION IS CALLED APPLICATIONS DEVELOPMENT AND IS UNDER THE
DIRECTION OF MR. JAMES RYAN, FORMERLY THE DIRECTOR OF THE
NEWINGTON DATA CENTER.

THE NEW SYSTEMS OPERATIONS DIVISION, WHICH ENCOMPASSES COMPUTER
OPERATIONS, NETWORK MANAGEMENT, SYSTEMS ENGINEERING AND DATA
ADMINISTRATION IS HEADED BY MR. DON SPEAKMAN.

A NEW ORGANIZATION HAS BEEN ESTABLISHED WHICH SUPPORTS TRAINING,
FIELD EQUIPMENT, CUSTOMER ASSISTANCE AND THE MAIN CUSTOMS LIBRARY.
THIS ORGANIZATION, KNOWN AS USER SUPPORT SERVICES, IS UNDER THE
LEADERSHIP OF MS. BETSY DURANT.
WITHIN THE USER SUPPORT SERVICES DIVISION, AND UNDER THE
CUSTOMER ASSISTANCE BRANCH, THE TRADE SUPPORT GROUP NOW EXISTS.
THE TRADE SUPPORT GROUP IS COMPRISED OF ALL THE ABI CLIENT
REPRESENTATIVES. THE CUSTOMS HELP DESK ALSO COMES UNDER THE
JURISDICTION OF CUSTOMER ASSISTANCE. MR. HUGH DAVIS IS THE CHIEF
OF THE CUSTOMER ASSISTANCE BRANCH.

AS A RESULT OF THIS REORGANIZATION WITHIN OIT, IT WAS NECESSARY TO
RESTRUCTURE THE ABI CLIENT REP TEAMS. DURING THIS RESTRUCTURING,
A REASSIGNMENT OF HEADQUARTERS CLIENT REPS OCCURED. THIS CHANGE
RESULTED IN THE NEED TO REASSIGN SOME FILERS TO DIFFERENT CLIENT REPS.
IF PRIOR TO THE REORG, YOUR CLIENT REP WAS IN THE CUSTOMS HEADQUARTERS
OFFICE, YOU ARE PROBABLY IMPACTED. YOUR NEW CLIENT REP SHOULD BE
CONTACTING YOU IN THE NEAR FUTURE. IN THE MEANTIME, CONTACT THE
CLIENT REP YOU CURRENTLY HAVE WHO WILL CONTINUE TO SUPPORT YOUR NEEDS.

WE THANK YOU FOR YOUR PATIENCE DURING THIS TRANSITION AND WILL
CONTINUE TO PROVIDE OUR ABI PARTICIPANTS PROPER SUPPORT.

THE CLIENT REP TEAMS ARE:

NORTHERN TEAM - ISCELLA WITTICH, SUPERVISORY TEAM LEADER

KRIS CRANE (HDQTRS)
PATRICIA WELTER (HDQTRS)
ANTOINETTE WILLIAMSON (HDQTRS)
KAREN CLARK (BOSTON)
CAROL WEEREN (BOSTON)
ALAN BUSIC (CHICAGO)
PHYLLIS RUBENSTEIN (CHICAGO)
DEBORAH BURDORF (CLEVELAND)
BETTY SHIRKEY (CLEVELAND)
TRISH EBY (SEATTLE)
MIKE COONEY (SEATTLE)
JOHN OGLIORE (SEATTLE)

EASTERN TEAM ROBERT DIX, SUPERVISORY TEAM LEADER

JACKIE JEGELS (HDQTRS)
SEAN BRADY (HDQTRS)
PHIL CARABETTA (NEW YORK)
JOHN O'BRIEN (NEW YORK)
MIKE MAZZARELLA (JFK)
WALTER RODIER (JFK)
STEVE SPARTA (NEWARK)
KEN WASILUS (NEWARK)
JOE HEATH (PHILA.)
JAMES STAHL (PHILA.)
JAMES WOLFORD (CHARLOTTE)
MICK FULKERSON (CHARLOTTE)
ELLEN ALBERT (MIAMI)
LORINDA CRAIG (MIAMI)

WESTERN/SOUTHERN TEAM EILEEN DE MARCO, SUPERVISORY TEAM LEADER

CORA FLOYD (HDQTRS)
CONRAD HENRY (HDATRS)
DALE WILSON (HOUSTON)
KAREN HENDERSON (HOUSTON)
RICK FISCHER (HOUSTON)
WALTER VAUGHN (NEW ORLEANS)
CYNTHIA DUPRE (NEW ORLEANS)
ROBERT KERSTEIN (LOS ANGELES)
GREG BOURCY (LOS ANGELES)
TARA SIX (LAX)
PATRICIA NICKLES (LAX)
KAY FIKE (SAN FRANCISCO)
RANDY MITCHELL (SAN FRANCISCO)

THANK YOU FOR YOUR CONTINUED COOPERATION.