| Title: | FDA COMMUNICATIONS PROBLEM |
|---|---|
| Date: | 1996-10-07 |
| To: | abi |
| Links: | previous, next |
TO : ALL ABI BROKERS.
FROM : JAMES HALPIN
SUBJECT : OGA-FDA COMMUNICATIONS PROBLEM
DATE : 10/07/96
AS OF 5:00AM EST THIS MORNING, WE HAVE EXPERIENCED
A COMMUNICATIONS PROBLEM WITH FDA'S COMPUTER SYSTEM. THE
PROBLEM APPEARS TO BE ON CUSTOMS END AND WE ARE WORKING TO
GET IT FIXED AS QUICKLY AS POSSIBLE.
THIS PROBLEM MEANS THAT NO FDA DATA HAS BEEN PASSED BETWEEN
THE TWO AGENCIES SINCE THAT TIME. ACCORDINGLY, YOU MAY BE
EXPERIENCING A DELAY IN GETTING BACK FDA RESULTS.
WE ASK THAT YOU PLEASE BEAR WITH US UNTIL THE PROBLEM IS
RESOLVED AND REFRAIN FROM CALLING THE LOCAL FDA OFFICE TO
ASCERTAIN THE PROCESSING STATUS OF YOUR ENTRIES. AT THIS TIME
THERE IS NOTHING THEY CAN DO SINCE THEY DO NOT HAVE THE DATA.
WE WILL ADVISE YOU AGAIN WHEN THE PROBLEM HAS BEEN RESOLVED.
PLEASE BE AWARE, HOWEVER, THAT THERE WILL ALSO BE A RESIDUAL
DELAY IN PROCESSING ONCE THE SYSTEM RETURNS. THIS BACKLOG WILL
BE WORKED AS EXPEDITIOUSLY AS POSSIBLE.
CSMS #96-000850