| Title: | Workaround For Running ACE Reports |
|---|---|
| Date: | 2014-04-17 |
| To: | acep,acer |
| Links: | previous, original, next |
U.S. Customs and Border Protection (CBP) has become aware of an ACE Reports issue impacting users who run the latest version of Java. Users have reported to the CBP Technology Service Desk an error message received after clicking on the title of any ACE report. The error message displays inside a blank report's tab and contains a link with additional information about the error.
CBP has investigated the issue and learned of a setting inside the Java Control Panel that suppresses the error message and allows users to run reports successfully. Please see the attached instructions on how to make the recommended setting changes inside the Java Control Panel to ensure that users do not continue encountering difficulties while running ACE Reports.
Should you have any questions or need further assistance running ACE Reports, please contact us at the CBP Technology Service Desk at 1-866-530-4172 or you can send an email to: ace.support@cbp.dhs.gov .