CSMS Message: 18-000668

FDA will be completing routine upgrades and system maintenance on Saturday November 10, 2018 between 3:00 AM ET and 6:00 AM ET. As a result, incoming ACE entries and outgoing status messages may be delayed during this maintenance window.

If Prior Notice has been submitted via ACE and confirmation has been received:
• No further action necessary.

If Prior Notice has been submitted via ACE and confirmation has not been received:
• Please do not resubmit entries as this will cause additional delays.
• Filers have the options to:
o Wait until the issue is resolved.
o Provide CBP officers with evidence to show Prior Notice was submitted via ACE (e.g. signed copy of the ABI/ACE transmission).

If Prior Notice has not been submitted:
• Filers have the options to:
o Wait until the issue is resolved.
o Submit Prior Notice via the Prior Notice System Interface (PNSI). The prior notice confirmation number must accompany the article(s). Presenting the PNSI confirmation page(s) to CBP officers is recommended.

For additional details, see Prior Notice Contingency Scenario 2 (https://www.fda.gov/Food/GuidanceRegulation/GuidanceDocumentsRegulatoryInformation/ucm078888.htm#s2 ).

For questions regarding Prior Notice, contact the FDA's Division of Food Defense Targeting (DFDT). The DFDT can be reached 24/7/365 at (866) 521-2297 or prior.notice@fda.hhs.gov.

For ACE inquiries, contact FDA ACE Support. ACE Support can be reached from 6:00 AM -10:00 PM Eastern, 7 days a week, at 877-345-1101 or ACE_Support@fda.hhs.gov.