| Title: | COMMUNICATION HARDWARE UPGRADE |
|---|---|
| Date: | 1995-07-28 |
| To: | abi |
| Links: | previous, next |
*** CUSTOMS COMPUTER SYSTEM UPGRADE ***
WE ARE PLANNING TO UPGRADE THE COMMUNICATION HARDWARE ON ALL THREE
PRODUCTION FRONT-END PROCESSORS OVER THE COURSE OF THE NEXT MONTH.
TO KEEP THE IMPACT TO A MINIMUM, WE PLAN ON SPREADING THIS
UPGRADE OUT OVER THREE WEEKENDS AND INTEND TO USE A SEGMENT OF THE
REGULAR WEEKEND DOWNTIMES.
THE REGULAR DOWNTIME SEGMENT SELECTED FOR THIS HARDWARE UPGRADE IS
SATURDAY EVENING 11:00 PM TO SUNDAY MORNING 3:00 AM (EDST).
THE DATES SCHEDULED FOR THESE UPGRADES ARE JULY 29,
AUGUST 12 AND AUGUST 19.
SOME USERS WHO TRANSMIT DURING THIS DOWNTIME (11:00 PM TO 3:00 AM)
MAY ENCOUNTER PERIODIC COMMUNICATION PROBLEMS, WHERE ACCESS TO THE
SYSTEM CAN NOT BE ACHIEVED; FOR EXAMPLE, AN ATTEMPT TO DIAL-IN
RESULTS IN A RING-NO ANSWER; DEDICATED LINES GET DISCONNECTED, ETC.
IF YOU ENCOUNTER COMMUNICATION PROBLEMS WITHIN THIS DOWNTIME
WINDOW, PLEASE TRY COMMUNICATING AFTER THE 3:00 AM "END" TIME.
IF YOU CONTINUE TO ENCOUNTER COMMUNICATION PROBLEMS AFTER 3:00 AM
ON SUNDAY, PLEASE CONTACT THE DATA CENTER FOR ASSISTANCE.
IF YOU HAVE ANY QUESTIONS REGARDING THE DOWNTIME, PLEASE CONTACT
YOUR CLIENT REPRESENTATIVE.
CSMS #95-000778